FAQ

Q: Why choose us?
a.We have professional team in this product line
b.There are hundreds of furniture styles for your choice,and we support mixed styles and colors in one container
C. Do 100%  inspection before shipment
d.One stop sourcing base makes customers saving cost

Q:Do you have the products in stock?
Yes there are many styles  in stock for daily retail.Please contact us via email info@lenyfurniture.com or call us +86 18667874035  if you need more details.

Q:Can I buy sample before mass order?
Of course. You can also tell us the shipping way you prefer for samples, by Sea, by Air, or by Express? We will work out all the cost for your reference upon your request. The sample lead time is usually 2 weeks.

Q: Can I order less than MOQ?
We can negotiate the reduction of MOQ.It is possible to a reasonable extent.

Q:Do you accept ODM or OEM service?
We can supply you one -stop service,please just send us your design,or we can support you on design,then make out sample for your confirmation.

Q: Do your products come with a warranty?
Normally it is One year.Please don’t worry about our quality,we adopt strict measures for quality control,fist product test,self-checking by workers,under-production inspection and pre-shipment inspection by QC.

Q: What is your payment term?
For sea shipment orders, normally T/T; For small order by courier,West Union,paypal will also do.

Q:What is lead time for a new order?
Normally it is four weeks for one container,we will discuss the details before your order.

Q:Do you provide support on shipment?
Of course we will support you on shipment,the trade term can be FOB,CIF,even door to door,please just let us know your nearest sea port and your detailed address when placing the order,we will get the total cost form our shipping agent for your confirmation.

Q: What is your returns and exchange policy?
If you receive the products with quality problem,please send us email with high resolution photos,and quantity,we will refund or replace the products after confirmation.

Q:Where is your company located,can I visit your company/showroom?
We are in Ningbo.Warmly welcome to visit our company and showroom,please contact us to make an appointment.

Our goals are producing the right product at the reasonable price,delivery the right quantity to the right place at the right time.

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